How can we help you?
Browse answers to common questions, or reach out to our team directly.
Bookings & Consultations
Go to the astrologer's profile from the home page, choose Chat or Call, and follow the prompts to complete your booking and payment.
Rescheduling depends on the astrologer's availability. Contact our support team as early as possible and we'll try to help you find a new slot.
If a chat or call booking is cancelled before the scheduled duration ends, no refund is issued for that session, as per our Terms of Use.
Payments & Refunds
Consultation pricing is set based on each astrologer's experience, rating, and standing on the platform, so it can vary from vendor to vendor.
Yes — all payments are processed through secure third-party payment gateways. We never store your card or banking details.
Refunds are only considered if a service hasn't started or a report hasn't been prepared, or if we cancel a service ourselves. See our Refund Policy for full details.
Kundli & Reports
You'll need your exact date, time, and place of birth. The more accurate these details are, the more precise your chart and predictions will be.
You can enter an approximate time, or consult one of our astrologers for birth time rectification.
Yes, once generated, your report is available to view and download from your saved profiles section.
Astrologers & Vendors
Yes, every astrologer on our platform goes through a verification process before they can offer consultations.
Absolutely — you can rebook the same astrologer directly from their profile page any time.
Astrovaani is not responsible for any advice, remedies, or actions taken through interactions that happen outside our platform.
Account & App
Simply sign up with your mobile number from the app or website — no lengthy forms required.
Double-check your number and network signal, then try resending. If it still doesn't arrive, contact our support team for help.
Yes, your account and saved profiles stay in sync whether you use our Android app or the website.
Technical Support
Try updating to the latest version from the Play Store, or reinstalling the app. If the issue continues, let our support team know the device and app version you're using.
This can happen due to network issues on either side. Reach out to support with your booking details and we'll help resolve it.
Still need help?
Can't find what you're looking for? Our support team is just a message away.
Contact Support